ITIL Training

The Information Technology Infrastructure Library (ITIL®) is a set of concepts, policies, comprehensive documentation of best practice for managing Information Technology Service Management (ITSM), developments and operations.

ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom’s Office of Government Commerce (OGC).

Five key volumes comprise the ITIL :

1. Service Strategy

2. Service Design

3. Service Transition

4. Service Operation

5. Continual Service Improvement

The ethos behind the development of ITIL is the recognition that organisations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for high quality IT services.

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

• reduced costs
• improved IT services through the use of proven best practice processes
• improved customer satisfaction through a more professional approach to service delivery
• standards and guidance
• improved productivity
• improved use of skills and experience
• improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

PeopleIT offer ITIL Courses, ITIL training in Scotland, UK and helps with ITIL Certification. Please contact us for details.